Terms Of services

Terms of Service

Welcome to LUMRA! These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to these Terms. Please read them carefully.

1. General Information

LUMRA is an e-commerce platform specializing in shapewear products. By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian to make purchases.

2. Use of the Website

You agree to use the website for lawful purposes only. You may not:

  • Violate any applicable laws or regulations.
  • Use the website in any way that may harm its functionality or interfere with others' use.
  • Attempt unauthorized access to any part of the website.

3. Product Information

We strive to provide accurate product descriptions, but we do not guarantee that product details, pricing, or other content on the website is error-free. LUMRA reserves the right to correct any errors and to update product information without prior notice.

4. Orders and Payments

a. Order Acceptance

We reserve the right to accept or decline any order. In the event an order is canceled, we will notify you via email and issue a full refund if payment was processed.

b. Pricing

Prices are listed in [currency] and do not include taxes, shipping, or handling fees, unless specified. We reserve the right to change prices without notice.

c. Payment Methods

We accept major credit cards, debit cards, and other payment methods as listed on our website. All payments are processed securely.

5. Shipping and Delivery

a. Shipping

We ship orders to CANADA (8-10 Business Days) and international. Estimated delivery times are provided at checkout but are not guaranteed. LUMRA is not responsible for delays caused by carriers.

b. Risk of Loss

Once an order is shipped, the risk of loss passes to you.

6. Returns and Refunds

We offer a 30-day money-back guarantee on eligible items. To qualify:

  • The item must be returned in its original condition.
  • Proof of purchase is required.

Please visit our Returns Policy page for full details.

7. Intellectual Property

All content on the website, including logos, images, text, and designs, is owned by or licensed to LUMRA and is protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

LUMRA is not liable for:

  • Indirect, incidental, or consequential damages arising from the use of our website or products.
  • Any loss caused by improper use of our products.

Our maximum liability is limited to the amount paid for your order.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described.

10. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of the website indicates your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of QUEBEC, Canada, without regard to its conflict of laws principles.

12. Contact Us

If you have questions or concerns, please contact us:
Email: lumraboutique@gmail.com

Thank you for choosing LUMRA!