Thank you for choosing LUMRA. We are committed to providing you with a smooth shopping experience, including fast and reliable shipping. Please review our shipping and delivery policy below.
1. Order Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
We offer the following shipping options:
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Standard Shipping: 8-10 business days
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
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Free Shipping: Available for orders over [29$]
4. Delivery Zones
We currently ship to the following regions:
United States, Canada and worlwide
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment via our carrier’s website.
6. Missed Deliveries
If you miss a delivery, the carrier may leave a notice with instructions on how to retrieve your package. Please contact the carrier directly if you have questions about missed deliveries.
7. Damaged or Lost Packages
If your order arrives damaged, or if your package does not arrive within the estimated delivery timeframe, please contact us immediately at lumraboutique@gmail.com. We will work to resolve the issue as quickly as possible.
8. International Shipping
For international orders, customers are responsible for any customs duties, taxes, and fees that may apply upon delivery. We are unable to estimate these costs and strongly recommend checking with your local customs office for details.
9. Changes to Shipping Policy
We may update this shipping and delivery policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our shipping practices.
10. Contact Us
If you have any questions or concerns about our shipping and delivery policy, please contact us:
LUMRA
lumraboutique@gmail.com
